The Token Works (referred to as “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The Token Works is a business operated by Jacks Group Australia Pty Ltd.
1. What Information We Collect
We may collect personal information necessary to provide our products and services, including:
- Name and contact details (email address, phone number, delivery address)
- Business or company information (where applicable)
- Order details and design specifications
- Payment and transaction information
- Any communications or enquiries you send to us
We may also collect non-personal information such as website usage data via cookies and analytics tools.
2. How We Collect Information
We collect information when you:
- Place an order or request a quote
- Submit a design or brief
- Contact us via email, phone, or website forms
- Subscribe to updates or marketing communications
- Interact with our website
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about your order or enquiry
- Manage design and production of custom products
- Provide customer support
- Improve our products, services, and website
- Send marketing communications (only where you have opted in)
4. Disclosure of Information
We may share your information with:
- Suppliers, manufacturers, and production partners (to fulfil your order)
- Shipping and logistics providers
- Payment processors
- IT service providers (e.g. website hosting, analytics tools)
We only share information necessary to deliver our services and take reasonable steps to ensure your information is handled securely.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.
6. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand website traffic. You can disable cookies through your browser settings if you prefer.
7. Access & Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
To do so, please contact us using the details below.
8. Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by following the instructions in the email or contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Token Works
Jacks Group Australia Pty Ltd
Email: contact@thetokenworks.com.au
Phone: 02 6619 5622